Hello, I’m Petra.
UX & UI
Designer
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With 13 years of design experience, I began my career in graphic design before moving into UI, UX, and product design. For the past 8 years at November First, I have specialized in the financial sector, developing a strong passion for creating user experiences in payments, KYC, and risk monitoring, among other areas.
My Experience at November First
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About the company
November First specialized in digital business payments, with a focus on invoice payments and payment initiation services (PSD2/Open Banking). This enabled customers to make payments directly from their bank accounts without interacting with their banks’ interfaces. The platform was delivered through a proprietary customer portal, partner integrations, and APIs.
My role
Over eight years, my role grew from website and graphic design into a central position shaping product design and strategy. I contributed to roadmaps, feature prioritization, and cross-functional planning. In a small team, my responsibilities included:
Over eight years, my role grew from website and graphic design into a central position shaping product design and strategy. I contributed to roadmaps, feature prioritization, and cross-functional planning. In a small team, my responsibilities included:
- Establishing and maintaining a coherent visual identity and UI design system
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Designing key product features for customer-facing and internal tools
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Conducting QA to ensure design quality and usability
- Influencing feature definition and development order
Key design areas
- Customer portal (including white-label partner interfaces)
- Payments for partners via API (e.g., SmartPay with e-conomic)
- Admin portal for due diligence, risk monitoring, and payment management
- Company-wide visual style — website, presentations, promotional materials, and unified UI systems used across portals
Two-Factor Authentication
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Overview
To strengthen payment security, we introduced two-factor authentication (2FA) as an additional safeguard for customers approving transactions. This feature was a critical step in aligning our product with industry security standards while maintaining a smooth and trustworthy user experience.
Problem
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Overview
To strengthen payment security, we introduced two-factor authentication (2FA) as an additional safeguard for customers approving transactions. This feature was a critical step in aligning our product with industry security standards while maintaining a smooth and trustworthy user experience.
Problem
- Payments could be authorized using only a password, creating a high security risk.
- The product lacked alignment with industry standards for financial transactions.
- The challenge was to add security without creating unnecessary friction in the payment process
Research & Insights
The project required a balance of technical feasibility and user experience considerations. From a design and product perspective, I mapped out the user journeys where additional authentication was essential.
The project required a balance of technical feasibility and user experience considerations. From a design and product perspective, I mapped out the user journeys where additional authentication was essential.
- Initial scope: 2FA was introduced for payment approvals, the most critical security action.
- Future flexibility: The solution was designed to expand and cover other sensitive areas of the portal, such as logging in and changing critical settings
Folkekirken
Evangelical Lutheran Church in DenmarkI was a part of the Jacob Jensen team for 5 months, and I was directly involved in the whole design process of developing the new logo and visual identity. I was working together with the team of senior graphic designers. Nigel Hopwood, as the lead designer of the project has had an amazing influence on my design skills as well as my own style.
